Last updated: . This is a starting template — please have it reviewed by legal counsel before going live.
To provide the service we collect the details you give us at registration (name, email, phone), your gift and redemption activity, and technical information such as device/browser data needed to run and secure the platform.
We use your data to operate your account, process gifts and payments, show your impact and insights, prevent fraud and abuse, and communicate service updates. We do not sell your personal data.
Payments are handled by third-party providers (e.g. JazzCash / card networks). We receive confirmation of a transaction but do not store full card or wallet credentials.
Identity documents and other sensitive records (where applicable) are encrypted and access-controlled. Public campaign pages only ever show non-sensitive information — never contact numbers, CNIC or bank details.
We share data only as needed to deliver the service (e.g. with payment processors and food providers to fulfil a redemption), or where required by law.
You may request access to, correction of, or deletion of your account data, subject to legal and record-keeping requirements. Anonymous feedback remains visible to administrators for follow-up.
We apply industry practices including encryption in transit, access controls and abuse protections. No system is perfectly secure, but we work to protect your information.
For registered Tandoors, we record the payouts made to you and, where applicable, the service fee deducted from each payout and your month-to-date free-unit usage. This information is used to calculate the correct payout, apply the monthly free allowance, show you the fee deducted and your net earnings in the app, and keep accurate financial and tax records. It is retained as part of our transaction records and is not sold. See the Terms for how the service fee is calculated.
Where a worker's (Mazdoor's) redemption is settled in cash with the Tandoor under the Mazdoor subscription (see the Terms), we record that the redemption was cash-settled, the amount involved, and the worker and Tandoor concerned. This is used to keep accurate financial and tax records, apply the monthly free-count, and show both parties the correct cash prompt in the app. It is retained as part of our transaction records and is not sold.
For privacy questions, visit our Help center.